Frequently Asked Questions
Pricing & Bidding
Q: How do you handle pricing? Will there be surprise fees?
A: We believe in absolute transparency. For large-scale commercial projects, we provide detailed, line-item RFPs based on your blueprints. For custom residential services, we provide up-front, flat-rate pricing so you know the exact cost before we strip a wire.
Q: Do you charge for estimates?
A: For complex projects like 400-amp service upgrades or custom lighting designs, we provide a detailed consultation and quote. For standard repairs, we have a straightforward service call fee that covers the travel and the first phase of diagnostics.
Services & Expertise
Q: Do you handle commercial new construction?
A: Yes. We are fully licensed and insured (NC License #38428) and are currently accepting plans and RFPs for commercial upfits and new construction across the Triad.
Q: Can you help me pick the right EV charger or Generator?
A: Absolutely. We don't just "install boxes" we consult. We’ll look at your current load capacity and help you choose the most efficient Level 2 charger or generator interlock kit for your specific home needs.
Process & Communication
Q: How soon can you get to me?
A: We prioritize efficiency. By using our streamlined digital intake form, your project details go directly into our queue. You’ll receive rapid updates so you know exactly when our crew will be on-site.
Q: Are you a 24/7 emergency service?
A: While our standard hours are Monday–Friday, 8:00 AM – 5:00 PM, we prioritize emergency responses for commercial job sites, facility outages, and existing clients. Tap the phone number at the top of the site to call Sterling directly for urgent needs.